Fair Refund Policy

Digital products are final sale once you have access, because there's no way to return a download. When something on our end goes wrong, we make it right.

This policy covers everything Server Side Up sells. Our SaaS products have their own refund rules on their own websites.

Full refunds we'll give

• You were charged twice for the same product.
• Your payment went through, but you never got access, and we can't fix it.
• A file is broken, and we can't fix or replace it.
• You started a development retainer and aren't happy within the first 7 days. See the 7-day money-back guarantee.

Credits we'll give

• Managed hosting dropped below our 99.9% uptime guarantee. See the uptime guarantee.

When we can't give a refund

• You've accessed a digital product and changed your mind. Please read the product description and preview before you buy.
• You were removed from our community for breaking the Community Guidelines.
• Retainer time or hourly work we've already done.

Get in touch

To ask for a refund, email [email protected] with your order details. We read every request and will work with you on a fair answer.